Delete your account
This cannot be undone. Deleting your account permanently removes your data from our servers. There is no way to restore it afterwards.
Option 1: delete it in the app
- Open the app
- Go to Settings
- Open Profile
- Tap Delete account
- Type "delete" in the confirmation prompt
Deletion runs immediately. You do not need to contact us or wait for approval.
Option 2: ask us by email
If you no longer have the app installed, or cannot sign in to it, write to us instead:
- Email support@medicaldutch.app
- Use the subject line "Account Deletion Request"
- Write from the email address your account uses, so we can tell it is yours
- We complete the deletion within 30 days
What gets deleted
- Your account and sign-in credentials
- Your profile: name, email address, profession and onboarding answers
- Your learning progress: cards studied, courses, speaking exercises, daily goals, streaks and history
- Your notification settings and device token
Aggregated analytics that can no longer be linked back to you may be kept, as described in our privacy policy. We may also be required to retain purchase records for as long as tax law demands.
Your subscription is separate
Deleting your account does not cancel your subscription. Subscriptions are billed by Apple and Google, not by us, and we cannot cancel one on your behalf. Cancel it yourself first, or you will keep being charged.
- Apple App Store: Settings → [your name] → Subscriptions → Medical Dutch → Cancel Subscription
- Google Play: Play Store → profile icon → Payments & subscriptions → Subscriptions → Medical Dutch → Cancel subscription
Need help?
Write to support@medicaldutch.app and we will help.